FAQ's
Will standard twin or twin-extral long size sheets fit your products?
Yes. All size sheets will fit our products. Just puchase sheets to match the size of your topper or mattress. You do not need to buy deep-pocket sheets or any other special type. Standard sheets will fit all of our products. A standard sheet set will work with both our mattresses and our toppers in conjunction with the university-supplied mattress. How will you know where to deliver my mattress?
You simply supply us with your school delivery information (if school delivery is available at your school) or any other shipping address. For school delivery we will deliver the product to the address supplied and the order will be shipped in August. We will wait to send the product to your school until the school mail center is accepting packages. For home delivery, your product will be shipped by UPS Ground within 3 business days of order placement. For more information please see our delivery page. When will you deliver my mattress or topper?
Please see the delivery page for delivery options at different schools. What should I do with my topper over the summer?
With the topper, it is small enough to roll up and take with you or store with your other belongings over the summer. Most people, however, like to take them home for use! I want to order a mattress for on-campus use and there is no product available on my school's page, why not?
Most schools do not allow the university-supplied mattress to be removed from the dorm room during the academic year. If that is the case at your school., we do not have an on-campus mattress option available for you. If you live on campus and this option is not available we recommend you use our topper in conjunction with your school supplied mattress. However, if you live off campus, we can ship a m attress out to you. Why do you so strongly recommend your Protective Mattress Pad?
You are going to put a mattress pad on your bed regardless of where you purchase it. We recommend ours and offer it at our cost to the consumer for two main reasons. First, it is designed to react with the visco-elastic memory material to allow the heat transfer that facilitates the spinal support you need. Second, it is completely water-proof. At some point in your college career something will spill on your bed so we want to make sure our customers protect their investment. Is the Protective Mattress Pad like a plastic or rubber sheet?
No. It is a very luxurious material that feels like velour. It does not crinkle, make noise, or feel hot. What is your return policy and/or warranty?
Please check our Policies to learn about our return policy and warranty information. Where can I get answers to questions not specifically outlined above?
You can call our customer service line at 1 (888) U MATT 4 U or 1 (888) 862 - 8848, 24 hours per day 7 days per week. We also GUARANTEE to return emails within 24 hours. You can check out the Contact Us page for more information. AU Specific Questions What do you do with the mattress that came in my room that was supplied by the university?
We have an arrangement with the school to have the mattress removed when your University Mattress is delivered and then returned when we pick up your University Mattress. You don't have to worry about it. That is the best part of the program! What do I do with my mattress over the summer?
If you purchase your mattress from us through the AU Mattress Purchase Program we will come pick it up for you and store it for you over the summer. This service is free after the first year. We will also come pick it up and store it for free after the second year, but there is a re-delivery fee at that point. We put this re-delivery fee in place to cover our gas and trucking costs. Your mattress is stored at our climate controlled, bonded, and insured warehouse. Do I get the same mattress back year after year?
Once you purchase your mattress it is unique to you. We store it and return the same one to you year after year. What if I lease my mattress and decide I want to buy it?
We will credit your lease payments towards the purchase price. The only additional fee is a $29.99 processing fee to change your lease to a purchase. | 
